Privacy policy

Decorative Vintage ("we, us") is committed to protecting your personal information.  This Privacy Policy sets out the details relating to your data relationship with us, and applies to services and interactions with us.

This Privacy Policy applies to products and services offered by us, and by using our services you agree and consent to the collection, use and disclosure of your information in connection with providing you our services.

The personal information we collect about you depends on the dealings you have with us. Personal Information includes information about an individual who is reasonably identifiable.

The types of personal information we collect and use information depending on your interaction and transactions with us, including

General: What we collect

• Contact name and details
• Payment and transaction information including type, bank and credit card details etc
• Delivery address or collection details
• Your location details through your smart phone or device
• transaction, product, services and activity details of purchases, preferences and interactions

General: How we collect

• when you visit the Decorative Vintage website and social media platforms
  
• make a purchase or place an order
• transact including making a non‐cash payment, or request a service where we collect Personal Information such as pre-orders, lay-by etc
• send us an enquiry or provide us with feedback
• when you join a mailing list
• post a review, rating or comment on our website or social media page, or other user generated content on one of our websites or Apps

1.1  Collection of personal information by third parties

We may also collect personal information from third parties including public sources, Information service providers, and anyone authorised to act on your behalf.

1.2 Use of Cookies

Information is automatically collected through your use of the Decorative Vintage website and electronic communications, through cookies. Cookies are small text files that websites or Apps may place on your computer or device. Generally, cookies are used to recognise repeat users of websites and remember user preferences. We may collect this information both anonymously and in relation to user accounts. Cookies are also used to allow the website to gain statistical information about your usage behaviour and aggregate data to allow us to customise a user's experience on their websites.

We collect your personal information to provide, administer, improve and personalise our products and services, and to support our business functions, including:

• to provide you with products and services including any associated loyalty program or credit card services
• to improve our service operations to enhance your customer experience
• to manage and work with our service providers to fulfil your request for products and services such as processing transactions and payments, delivering products and services, providing refunds and discounts
• to communicate with you and perform research and statistical analysis, such as customer satisfaction and product and service improvement purposes, tailor products and promotional offers to you, usage behaviour and user experience for online and digital platforms to improve functionality and usability. This may include matching information we collect against other information held by third parties, partners and sellers that you have consented to share your information with (We may also use and disclose de-identified data for these purposes)
• to respond to your query, feedback or concerns
• general planning and administration, and as other required or permitted by law
• We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.

By providing your address, email address and contact number to us or its related parties and partners, you consent to us contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, email, or social media. You may prefer to provide to us your personal email address or mobile number rather than, for example, an email address accessible by your work colleagues.

If we send you direct marketing or send you electronic marketing messages based on your consent or as otherwise permitted by applicable law, you may, at any time, withdraw your consent or opt-out by contacting us at info@decorativevintage.com.au.

We work with a number of suppliers that provide us with services to fulfil your request or carry out specific functions on our behalf, including:

• contracted or approved third party service providers or contractors to provide you with products or services requested by you or may be of interest to you, to process your payment, to communicate offers and promotions to you, and for market research
• approved technology services including application and systems, cloud computing facilities, development and technical support, processing, storing, hosting, research and to analyse data
• business advisors, including lawyers, accountants, insurance, recruitment advisors and agencies, auditors or other professional service providers to the extent reasonably required
• regulatory, investigative or government bodies to comply with applicable laws or respond to valid legal process such as a search warrant, a court order or a subpoena and fraud management

Personal information we hold can be in electronic or hard copy form..

While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online. You disclose that information at your own risk. You should be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. You can also help protect your personal information by keeping your account details confidential, access is limited and encourage you to use a unique and strong password, limit access to your computer and log out after use. If you become aware of unauthorised access, please let us know as soon as practicable.

6.1 Access

If you would like access to personal information we hold about you, please contact us at info@decorativevintage.com.au. We will generally provide you with access to your personal information subject to some exceptions permitted by law. When making an access request, please provide as much detail as you can about the particular information you seek, in order to help us retrieve the information. We may ask you to verify your identity before proceeding with any request you make, this includes providing us satisfactory proof of identity as determined by us. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act or will contact you directly to seek your permission.

6.2 Correction

If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful.

You should ensure that all personal information submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested. A record of the changes made to your personal information may be noted in your account or filing. You acknowledge that there may be circumstances where we are entitled to assume such accuracy and completeness and reserves the right to not correct personal information, where permitted under relevant laws.

If you would like further information about how we manage your personal information, or if you have any queries relating to our Privacy Policy, or wish to lodge a complaint in relation to an alleged breach of the Privacy Act, please contact us at info@decorativevintage.com.au.

We may amend this Privacy Policy from time to time without notice. You should check this page regularly to take notice of any changes. The current version will be posted on our website and a copy may be obtained by contacting our Customer Service team.

This Privacy Policy and your use of our website is governed in all respects by the laws of Victoria, Australia and you agree to submit to the exclusive jurisdiction of the courts of Australia. Certain privacy laws in other countries provides you with certain rights in relation to your personal information that may not be covered under the Australian Privacy Principles. These include the right to erasure, rights to data portability and right to object.

For information about privacy generally, you may visit the Office of the Australian Information Commissioner’s website at  www.oaic.gov.au.